Frequently Asked Questions

Warrantee.io is a bilingual warranty management platform for businesses and sellers in Saudi Arabia and the GCC. It helps teams track, extend, verify, and manage warranty claims digitally.

Personal Free includes up to 10 personal warranties. Business Free includes the first 100 issued customer warranties. The planned Professional launch price is SAR 15 / USD 4 per month and currently requires access confirmation. Enterprise pricing is custom by agreement.

Yes. Core public and account workflows are available in English and Arabic, with right-to-left layout support where applicable.

After signing up and logging into your dashboard, click 'Add Warranty' and enter the product details, supplier information, start date, and duration. Supported warranty emails can also be forwarded through the configured ingestion flow for review.

Yes, for supported messages. The email-ingestion flow prepares extracted warranty fields and keeps supported attachments connected. Review the prepared record before confirming it.

Navigate to the warranty in your dashboard, click 'File Claim', describe the issue, and attach any supporting photos or documents. The claim will be tracked through resolution.

Warrantee uses Supabase Row Level Security (RLS), company-scoped authorization, TLS, and security headers to protect customer data and reduce cross-account access risk.

Team collaboration is included in the proposed Professional terms and can be configured for Enterprise customers by agreement. Access and limits are confirmed before activation.

Warrantee sends automated notifications before warranties expire, giving you time to file claims or request extensions.

Visit the Contact page or email hello@warrantee.io. Enterprise support terms are confirmed by agreement.